- Customer should contact CS team (firstname.lastname@example.org) within 24 hours after an order placed if any matter, order issue or unbearable reason for cancellation happens.
- Cancellation itself is not possible once shipment is dispatched.
RETURN AND REFUND POLICY
Our products are all final sales once shipped from our facility. We may take returns depending on defective items with evidence provided. If there is an issue with your order, you must contact us within 7 days of delivery. Your satisfaction is our No. 1 priority. Heartnseoulshop offers a hassle free 7 days replacement guarantee (The time frame within which you can exchange a product in case of damaged or wrong products received). It takes 7-12 days for the new replacement/store credit to be issued, after we receive the old product.
We also offer 7 days hassle free refund policy if you are not satisfied with our products provided the consumer should bear the return shipping charges.
Once your return is received and inspected by Heartnseoulshop, we will notify you by email about the approval or rejection. Your refund will be processed and a credit will be applied to your credit card or original payment method or via PayPal within 7 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.